Pinco Rules and Regulations in Canada

By creating an account and using the services, you confirm you have read and accepted these terms and any policy referenced here. Continued use means you agree to any updates.

• Eligibility and local legality
  • You must be the age of majority in your province or territory. This is 19 in most provinces and territories, and 18 in Alberta, Manitoba, and Québec.
  • You may only use the services where online betting is allowed by local law. In Ontario, interactive gaming is regulated by the Alcohol and Gaming Commission of Ontario and conducted and managed by iGaming Ontario; access is permitted only if the operator is registered and you are located in Ontario.
  • You confirm you are not self-excluded and are not prohibited by any regulator or court order.
• Registration and account integrity
  • One account per person. Shared, duplicate, or third-party accounts are not allowed.
  • You must provide accurate information and keep credentials confidential. You are responsible for activity on your account.
  • Identity, age, and address verification may be required before certain features, bets, withdrawals, or bonuses are enabled.
• Modifications to terms
  • Terms may be updated to reflect legal, regulatory, or operational changes.
  • Material changes will be posted, and the effective date will be updated.
  • Continued use after changes constitutes acceptance.
• Proper use of the platform
  • Do not use bots, scripts, scraping tools, or any device that gives an unfair advantage.
  • Collusion, match fixing, arbitrage based on technical faults, chargebacks, and attempts to bypass geolocation or limits are prohibited.
  • Activity may be monitored for fraud, AML, and integrity purposes.
• Content and intellectual property
  • All site and app content, odds displays, data, trademarks, and software are protected by intellectual property laws. Limited, personal, non-commercial use is granted.
  • Reverse engineering or unauthorized distribution is prohibited.
• Liability and service availability
  • Services are provided on an as-available basis. No guarantee of uninterrupted access or error-free odds displays.
  • To the maximum extent permitted by Canadian law, liability for losses arising from use of the services is limited to the lesser of your net deposits over the preceding 12 months or an amount required by applicable law. This does not limit liability where prohibited by consumer protection or gaming law.
• Suspension and termination
  • Accounts may be suspended or closed for legal, regulatory, security, AML, or responsible gambling reasons, or for breaches of these terms. Balances will be handled according to applicable law and these terms.
• Governing law and dispute handling
  • These terms are governed by the laws of Canada and, unless local law requires otherwise, the laws of the province or territory where the services are offered to you.
  • Raise disputes promptly through in-account support. If you are in a regulated province that provides an escalated complaints pathway, you may use that process where applicable.

These rules apply to all bets unless a sport- or market-specific rule states otherwise.

• Who may place a bet
  • Only verified, eligible users located in a permitted province or territory may place bets.
  • You must have sufficient cleared funds or an activated bonus balance that allows betting on the selected market.
• Bet acceptance and settlement
  • A bet is accepted when it appears in your bet history with an ID and confirmed odds. If acceptance fails, no bet exists.
  • Odds may change before acceptance. Once accepted, odds are fixed for that bet, subject to palpable error.
  • Results are settled using the official result from the relevant governing body for the event. If no official source exists, the platform will use credible data providers.
• Minimums, maximums, and payout caps
  • Minimum and maximum stakes are displayed per market at bet placement.
  • Maximum potential payouts may apply and can vary by sport, competition, or event.
• Wins, losses, and calculations
  • Decimal odds are used. Payouts equal stake multiplied by odds, adjusted for any rule applied by the market type.
  • If a selection is void, that leg is settled at odds of 1.00 and the remainder of the bet stands unless the entire event is voided.
• Restrictions on betting
  • We may refuse, limit, or restrict bets to protect event integrity, manage risk, comply with legal obligations, or enforce responsible gambling limits.
  • Betting is not allowed where you have inside information or a conflict of interest, including participation in the event.
  • Certain bonus offers may exclude specific markets, odds ranges, in-play bets, or bet types; the applicable bonus terms govern.
• Cancellations and palpable errors
  • If a market is offered in material error, including an obvious pricing error or a clear settlement mistake, affected bets may be voided or corrected to the fair odds available at the time of placement.
  • If an event is postponed or abandoned, settlement follows the sport-specific rules published on the site. If no rule applies, bets may be voided.

These rules govern deposits, withdrawals, and related transactions.

• Funding your account
  • Available payment methods are shown in your cashier and may include Interac e-Transfer, debit or credit cards, bank transfer, and approved e-wallets.
  • Minimums and maximums per transaction are displayed at the time of payment. Third-party fees may apply.
  • Funds appear in your balance when the payment provider confirms the transaction. Delays can occur due to banking or verification checks.
• Withdrawals
  • Withdraw using the same method used to deposit where possible, subject to method rules and regulatory requirements.
  • Identity and payment method ownership must be verified before release of funds. Additional checks may be required for larger amounts or cumulative activity.
  • Typical processing times are shown in the cashier. Payment providers and banks may apply their own timelines after we release funds.
• KYC/AML and security checks
  • Before certain deposits, before any withdrawal, and at intervals thereafter, you may be asked to submit government-issued ID, address documents, source of funds information, or other proofs as required by law.
• Transaction restrictions and reversals
  • We may decline, delay, or reverse a transaction to comply with AML, sanctions, chargeback, fraud prevention, or legal obligations.
  • You may request to cancel a pending withdrawal if the option is available in your account. Once processed, cancellation is not possible.
• Currency and errors
  • Transactions are processed in Canadian dollars unless stated otherwise.
  • If a processing error occurs, we will correct balances and may reverse credits made in error.

The platform supports responsible gambling and encourages you to manage betting behaviour.

• Player control tools
  • Deposit, loss, and wager limits that you can set by day, week, or month.
  • Time-outs and self-exclusion options. Ontario users may also use the iGaming Ontario self-exclusion program where applicable.
  • Reality checks, session reminders, and optional bet slips limits.
  • Access to your account history to review bets, losses, bonuses, and time spent.
• Best practices
  • Set a budget you can afford to lose and stick to it.
  • Do not chase losses and avoid betting when distressed.
  • Consider cooling-off periods if betting starts to affect your daily life.
• Support and resources in Canada
  • Provincial supports include ConnexOntario, Gambling Support BC, Alberta Health Services addiction supports, and provincial health services in Manitoba, Québec, and Atlantic Canada.
  • Independent resources include the Responsible Gambling Council and Gamblers Anonymous.
  • If you request self-exclusion, account access and marketing will be restricted according to the program rules.

We operate controls designed to meet Canadian anti-money laundering and anti-terrorist financing requirements under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act and associated regulations, as supervised by FINTRAC.

• Know your customer
  • Identity, age, and address are verified using government ID and approved methods.
  • Enhanced due diligence may apply based on risk, including requests for source of funds or source of wealth.
• Monitoring and detection
  • Transactions, account funding, withdrawals, and betting patterns are monitored for unusual activity, structuring, third-party payments, rapid movement of funds, and other red flags.
  • Sanctions and politically exposed person screening may be performed as required by law.
• Reporting and consequences
  • Suspicious transactions may be reported to authorities. We may delay, block, or freeze funds and restrict your account if we suspect AML or sanctions breaches.
  • Failure to provide requested KYC information can result in limits on services or account closure, subject to legal obligations for balance handling.

We handle personal information in accordance with Canadian privacy laws, including PIPEDA and, where applicable, provincial private-sector laws in Québec, Alberta, and British Columbia.

• Data we collect
  • Registration and profile details: name, date of birth, contact information.
  • Verification data: ID documents, address proofs, and related metadata.
  • Account and usage: device identifiers, geolocation, IP address, security logs, cookies, and analytics.
  • Transactions and activity: deposits, withdrawals, bets, bonuses, and communications.
• How we use your data
  • To provide services and manage your account, including bet settlement and payments.
  • To meet legal and regulatory obligations, including AML, sanctions screening, and responsible gambling.
  • To prevent fraud, maintain security, and improve the site and app.
  • To send service messages and, where permitted, marketing that you can opt out of at any time.
• Sharing and transfers
  • Personal information may be shared with payment providers, identity verification vendors, data hosting partners, sports data suppliers, auditors, and regulators where required by law.
  • Data may be stored or accessed outside your province or outside Canada. Contractual safeguards are applied where required.
• Your rights
  • Request access to, correction of, or deletion of your personal information, subject to legal retention duties.
  • Object to or restrict certain processing, withdraw consent where processing is based on consent, and opt out of marketing.
  • Submit a privacy request through in-account support or the contact route published on the website. You may also contact your provincial privacy commissioner.
• Retention and cookies
  • Records are retained as required by law, including AML record-keeping periods. Cookies and similar technologies are used for functionality, security, and analytics; manage preferences in your browser and in your account where available.

We apply technical and organisational measures to protect accounts, transactions, and data.

• Platform safeguards
  • Transport-layer encryption for data in transit and encrypted storage for sensitive data.
  • Strict access controls, role-based permissions, and audit logging.
  • Regular security testing, vulnerability management, and incident response procedures.
• Account protections
  • Optional two-factor authentication is available. You should enable it to reduce the risk of unauthorised access.
  • Session management, device checks, and continuous monitoring for suspicious activity.
  • Immediate password resets and account locks when compromise is suspected.
• Payment security
  • Card data is processed through certified payment providers that comply with industry security standards.
  • Anti-fraud controls review deposits, withdrawals, and changes to payment methods.

If you suspect unauthorised use of your account, change your password, enable two-factor authentication, and contact support through the channel listed in your account.