Responsible Gaming

Responsible play is central to how Pinco operates in Canada. Gambling should be fun and safe, never a way to make money. You can use account tools to set limits, manage time, and take a break when needed. Our policy and support team help you stay in control. Your safety guides every decision.

Responsible gaming in Canada: play for fun, not profit. Set limits, manage time, take breaks, and get support.

Basic Principles of Responsible Gaming

Gambling always carries risk. Losses happen. Plan your play and protect your finances and wellbeing.

  • Set a budget before you start. Only use money you can afford to lose.
  • Decide how long you will play. Use session timers and reality checks to manage time.
  • Keep gambling separate from bills, savings, and credit.
  • Treat gambling as entertainment, not income or a way to recover losses.
  • Use limits in your account (deposit, loss, wager, and time limits). Pinco provides these tools to help you stay in control.
  • Review your transaction history often to learn your patterns.
  • Avoid gambling when stressed, tired, or under the influence.
  • Only adults of legal age may play (19+ in most provinces and territories, 18 in Alberta, Manitoba, and Quebec).

How to Recognize Betting Addiction?

Problem gambling can affect anyone. Watch for warning signs and act early. Gambling addiction is a serious condition that needs attention.

  • Chasing losses or increasing bets to recover money
  • Spending more than you can afford or using credit to gamble
  • Hiding or lying about gambling and debts
  • Thinking about gambling most of the day
  • Feeling anxious, irritable, or low when not gambling
  • Skipping work, study, or family time to keep playing
  • Borrowing, selling items, or missing payments
  • Repeated failed attempts to cut down or stop
  • Gambling to escape stress, loneliness, or problems
  • Relationship conflict linked to gambling

How to Deal with Betting Addiction?

Help is available and recovery is possible. Use practical steps to regain control and reduce harm.

  • Set or lower limits in your account (deposit, loss, wager, and session time). Pinco can help apply stronger limits on request.
  • Turn on reality checks and time reminders to pause and assess your play.
  • Take a short cool‑off period if you feel pressure to gamble.
  • Self‑exclude for a longer break. You choose the duration and products to block.
  • Complete a self‑assessment to learn your risk and plan next steps.
  • Review your history to understand spending and triggers.
  • Opt out of marketing or reduce notifications that prompt play.
  • Avoid gambling when using alcohol or drugs, or during high stress.
  • Use blocking tools on devices (for example, BetBlocker or Gamban).
  • Ask support to guide you to free counselling and debt advice.

Resources for Getting Help

Support is confidential and free across Canada. Talk to trained counsellors, get useful tips, and connect to local services.

Customer Support

You can contact support if you are worried about your gambling or need to change limits. Our team can help you set controls, pause play, or find local support.

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