Pinco Privacy Policy

This Privacy Policy explains how Pinco handles the collection, processing, protection, disclosure, and destruction of personal information for its online services in Canada. It describes what data is collected, why it is needed, and how it is safeguarded. Use of personal data is based on user consent, contractual necessity, and legal obligations. By using the site, a user agrees to this document and its terms regarding information handling.

Privacy and Data Protection

  • Personal information collected: identification details (name, date of birth, address), account credentials, verification documents, payment information, gameplay and transaction records, device and network data, geolocation where permitted, and user support records.
  • Purpose of collection: account creation and service delivery, payment processing, fraud prevention and security, responsible gaming, customer support, regulatory compliance, analytics, and service improvement.
  • Protection measures:
    • Technical: TLS encryption in transit, encryption or tokenization for sensitive data at rest, access controls, logging and monitoring, vulnerability management.
    • Organisational: role-based access, staff training, vendor due diligence, incident response and breach notification procedures.
  • User rights in Canada: request access to personal data, ask for correction, and request deletion where permitted by law. Some data must be retained for records or anti‑money laundering requirements.
  • Compliance: handled in line with Canadian privacy laws, including PIPEDA and applicable provincial statutes (for example, Quebec Law 25, Alberta PIPA, BC PIPA), and relevant gaming and financial regulations.

Use of Collected Information

  • Account and services: verify identity, manage registration, enable online gameplay and sportsbook functions, and support responsible gaming tools.
  • Transactions: process deposits, withdrawals, chargebacks, and tax reporting, including payment authentication and fraud checks.
  • Service improvement: troubleshoot, develop new features, and enhance reliability using aggregate analytics.
  • Marketing and preferences: send communications based on consent under Canada’s Anti‑Spam Legislation (CASL). Users can opt out at any time.
  • Compliance: meet obligations under gaming laws, FINTRAC requirements, sanctions screening, and dispute handling.
  • Processing is lawful, proportionate, and transparent, based on consent, contract performance, and legal duties.

Access to Information

  • How to access or update: go to Account Settings or contact the Privacy Office at [email protected]. Identity verification may be required to protect user data.
  • Corrections: submit a request identifying the information to be corrected and provide supporting details. A response will be provided within 30 days as required by Canadian law, subject to permitted extensions.
  • Deletion: request deletion of personal data that is no longer needed for legal, regulatory, or operational purposes. Certain records must be kept to meet AML, tax, or dispute obligations.
  • By using the site, users consent to security checks, identity verification, and payment data processing by authorised payment providers and verification vendors for fraud prevention and compliance.

Protection of Children’s Privacy

  • The services are intended for individuals aged 18 or older, or the higher age required in the user’s province or territory.
  • Age cannot be verified without appropriate documents. Identity or age verification may be requested before access to some features or withdrawals.
  • If a minor’s information is discovered, the account will be closed and related personal data will be deleted where permitted by law. Parents or guardians may contact [email protected] to request removal.

International Data Transfers

  • Personal data may be processed outside the user’s province and outside Canada in locations where service providers operate, including cloud infrastructure and support centres.
  • Use of the site signifies consent to these transfers. Contractual and technical safeguards are used to protect confidentiality and integrity.
  • Partners are required to follow strict confidentiality and security obligations, including comparable protections to Canadian standards and industry best practices.

Use of Cookies

  • Cookies are small files stored on a device by websites to remember a user and collect information about browsing.
  • Purposes: essential site functions, statistics, behaviour analysis, personalisation, fraud prevention, and service improvement.
  • Types used: essential, performance, analytics, and marketing cookies, including first‑party and third‑party tools.
  • Retention: non‑essential cookies are stored for up to 1 year, after which they expire or are refreshed upon new consent.
  • Control: manage preferences in browser settings or the site’s cookie controls. Some features may not function without essential cookies.

Acceptance of Privacy Policy

  • Using this online service means full acceptance of this Privacy Policy and any updates published on the site.
  • The most current version prevails over prior versions. Continued use after changes indicates agreement to the updated terms.
  • Effective date and updates: Last updated 16 October 2025. Material changes will be highlighted in the document or communicated where required.

Third-Party Privacy Practices

  • Personal information may be shared with third parties where required by law, to manage disputes, to perform contracts, or to deliver services. Typical recipients include: payment processors (PCI DSS compliant), identity and age verification providers, fraud and AML screening services, cloud hosting, analytics vendors, customer support tools, regulators, and financial institutions.
  • A current list of key third‑party categories is maintained in this document and on the site. If a named list is not available, information about purpose and scope will be provided upon request.
  • Providing data for these purposes indicates consent to such sharing, subject to contractual safeguards and audit rights.

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