KYC and AML procedures verify identity, deter fraud, and reduce the risk of financial crime across casino and sportsbook services in Canada. Pinco applies these security measures consistently to uphold compliance.

• Fair play supported by ID verification and identity check controls
• User safety and account protection reinforced by proportionate security measures
• Transparency about document submission and how personal data is managed in line with Canadian privacy laws
• Compliance with regulatory requirements set by FINTRAC and provincial gaming authorities
• Timely reporting obligations to competent authorities when required by law

Every new user must complete ID verification before certain features such as deposits or withdrawals are enabled. Additional checks may be requested to confirm eligibility or address risk alerts.

• Government-issued photo identification through secure document submission
• Proof of residential address confirming place of residence
• Confirmation of ownership of the payment methods used by the account holder

Controls are designed to prevent money laundering, terrorist financing, and other illegal activity while meeting Canadian regulatory requirements. These controls include ongoing transaction monitoring and risk-based reviews.

• Continuous transaction monitoring of deposits, withdrawals, transfers, and betting activity to detect suspicious activity
• Automated detection rules and thresholds to escalate anomalies for review
• Enhanced due diligence for high-risk events, including source-of-funds clarification when appropriate
• Reviews of large or unusual transfers and patterns inconsistent with a user profile
• Risk scoring applied to accounts and events, assessed by trained compliance staff
• Sanctions and politically exposed person (PEP) screening against Canadian and international lists
• Reporting to FINTRAC and relevant regulators when required by the PCMLTFA, including suspicious transaction reports and other reporting obligations

To support KYC and AML controls, certain conduct is not permitted on the platform. Breaches of these rules undermine security, transparency, and fair play.

• Opening or operating multiple accounts (multi-accounting)
• Submitting forged, altered, or stolen documents during document submission
• Attempting to launder proceeds of crime or disguise the source of funds
• Manipulating systems, games, or transaction flows to evade controls
• Sharing, renting, or selling account access or credentials
• Using payment instruments or wallets that belong to a third party
• Misrepresenting identity or impersonating another account holder

Violations of this policy, failure to complete ID verification, or indicators of suspicious activity may trigger enforcement action consistent with Canadian regulatory requirements. Measures may include temporary or permanent account suspension, freezing or confiscation of funds linked to suspicious activity, cancellation of bets or winnings, reporting to competent authorities where applicable.

Users must provide accurate and current personal data and complete all verification steps within the requested timelines. Users agree to respond promptly to requests for additional documents or clarifications and to maintain accurate profile information. Only payment methods owned by the account holder may be used. Any suspicious activity or security concerns should be reported immediately to customer support. Good security practices and responsible gaming help maintain account protection for all participants.

The platform upholds fair play and transparency to protect users and maintain a safe and compliant environment. Pinco supports these principles through clear rules, risk-based controls, and user guidance.

• Compliance with KYC and AML standards and applicable provincial rules
• Confidentiality and protection of personal data in accordance with Canadian privacy legislation
• Ongoing monitoring for suspicious activity and periodic risk reviews
• Prevention of manipulation, collusion, or other unfair behaviour
• User support on safety, verification, and account protection matters
• Shared responsibility for maintaining a secure environment
• Equal conditions for all users, supported by consistent enforcement of rules